Who Fixes a Condo EV Charger That Fails at 11 PM?

It is 11 PM on a Tuesday. A resident texts the property manager: the charger in the garage has a red light, the car is not charging, and the resident has to drive to Tampa at 6 AM. The manager is home. The board president is asleep. Somebody has to know who to call.

If the chargers went in and the question of who answers when one fails never made it into writing, the first outage is when the board finds out. That is a bad time to be reading the contract for the first time.

Short answer: Who holds title to the charger is the starting point for who carries the repair, and the signed agreement decides the rest. Under Florida Chargers' Share the Revenue program, Florida Chargers owns and operates the chargers, so service of the operating asset sits with Florida Chargers as operator. Response times, repair terms and insurance are not things a board should assume from any vendor. They belong in the contract, read by association counsel and checked with the association's insurer.

Who gets the call at 11 PM?

The first question a community association manager should be able to answer, without looking anything up, is who holds title to the equipment. That fact is the starting point for who answers the phone.

• Operator-owned chargers. Under Share the Revenue, Florida Chargers owns and operates the chargers. Problems go to Florida Chargers as operator; the agreement should state the reporting steps and what the operator covers.
• Association-purchased chargers. When an association bought equipment from another vendor as a capital project, who pays for repairs depends on the declaration, the purchase contract and any warranty or service contract; association counsel can confirm. The CAM may be the one coordinating the fix.
• An owner's own charger. A unit owner may seek to install a charger in the owner's limited common element or exclusively designated parking space. Under Fla. Stat. 718.113(8), a condominium board may not prohibit that install, subject to the subsection's conditions, including separate or embedded metering paid by the owner and the items the association may require under (8)(h). Many declarations contain their own material-alteration provisions; association counsel can confirm how they apply. Who repairs it afterward is a question the board's written policy and association counsel should settle in advance.

A building can have more than one of these at once. That is fine, as long as the manager's after-hours sheet says which is which. The board's EV policy is the natural home for that, and the same written EV charging policy for Florida condo boards that sets installation standards can name who services what.

Who pays for repairs?

Under Share the Revenue, the property invests in the professional installation and Florida Chargers owns and operates the chargers. Tesla Wall Connector hardware is included in the installation price. Financing is available for qualified properties to cover the electrical infrastructure and installation with no money down. The property then shares in net charging profit for the full term.

Because Florida Chargers owns and operates the chargers, servicing them sits with Florida Chargers as operator. The Share the Revenue agreement is where a board should see that in writing, with the same scrutiny it gives any vendor.

The edges are where the contract matters most, with any vendor. A board should find the clauses that answer these before signing:

• Where the operator's responsibility ends: at the charger, or further back toward the panel and the wiring installed for the project.
• Who pays when a vehicle strikes a charger, or someone vandalizes one.
• Who maintains the building electrical system upstream of the chargers.
• Who provides and pays for the connectivity the chargers need to operate.

For what the installation itself costs a condo, see the Florida condo EV charging cost guide. Florida Chargers' installed pricing runs $5,000 to $8,000 per port before incentives.

Who owns uptime?

Uptime is not a feeling. It is a set of commitments: how fast someone responds, how fast a broken charger is repaired, and how the board finds out it happened. Whoever operates the chargers should own those, and the agreement should say what they are.

Under Share the Revenue, the operator and the association want the same thing. A charger that is down earns no charging revenue for either side, because the property's return is a share of net charging profit. That alignment is useful. It is not a substitute for written terms.

Connectivity is a separate piece to settle. Tesla's Commercial Wall Connector guide to connectivity says a pay-per-use Wall Connector needs to stay connected to Wi-Fi to authenticate drivers and process charging payments. The same guide lists ways to provide that connection, including the property's existing internet or a dedicated cellular gateway, and says the property owner and installer are responsible for provisioning and maintaining the data plan when a cellular gateway is used. Which option a building uses, and who keeps it running, is worth settling at the site assessment rather than at the first outage.

Does this change the association's insurance?

That is a legal and insurance question, and Florida Chargers does not answer it for a board. The right people are the association's insurance agent or carrier and association counsel. What a CAM can do is bring them a short list, so the conversation is about the actual project:

• Does the master policy need to be told about new equipment on the common elements?
• What insurance will the installer and the operator carry, and in what amounts?
• Should the association be named on that coverage, and how is that documented?
• How does the agreement allocate responsibility between the association and the operator if a charger is involved in a claim?

The same garage-safety logic in the extension-cord insurance risk for Florida condos applies here. A permitted installation by a licensed contractor leaves a paper trail the board can share with its insurer if asked. Florida Chargers is a Florida Certified Electrical Contractor, license EC13009718.

What to get in writing, from any vendor

This checklist applies to every EV charging company a board talks to, Florida Chargers included. If an answer is not in the signed agreement, treat it as a sales conversation, not a commitment.

• Who holds title to the chargers, for the full term and at the end of it.
• The after-hours contact, and how a resident or the CAM reports a problem.
• Target response time and target repair time, stated as numbers.
• How the board is told about outages and repairs, and how often.
• Who pays for parts and labor, and any exclusions.
• Vehicle damage, vandalism and weather: who pays and who fixes.
• Who provides connectivity, and who fixes it when it drops.
• The equipment warranty, and who manages a warranty claim.
• The insurance the vendor carries, and proof of it.
• What happens to the equipment if the agreement ends.

A CAM who can hand the board that page, filled in, has answered the 11 PM question before it is asked. It also makes vendor proposals easier to compare, because every bidder is answering the same questions.

Condos, not HOAs

Everything above that cites Fla. Stat. 718.113 applies to condominiums, which Chapter 718 governs. Homeowners' associations fall under Chapter 720, and neither chapter applies to rental apartment communities. For the HOA side, see Florida's HOA EV charger rules. The service checklist works the same way in any of them.

Florida Chargers is a veteran-owned, Tesla Certified commercial EV installer serving condo boards and CAMs across Florida. A board gets one operator that owns and runs the chargers, and a contract it can read before anything breaks. Reach out for a no-pressure free site assessment. Call 321-475-2689 or visit flchargers.com.

This article is for informational purposes only and does not constitute legal or financial advice, and it is not insurance advice. Program details reflect Florida Chargers' terms as of October 2026; the Tesla connectivity guidance cited is from Tesla's Commercial Wall Connector Guide to Connectivity and Site Configuration (February 2025 revision), reviewed October 2026. Consult a licensed Florida attorney for guidance specific to your association, and the association's insurance agent or carrier for coverage questions.